FAQs

How can I contact you?
Instagram: @dantes.pet.shop
     
Where do you ship?
We ship worldwide via Australia Post and Sendle.
   
How long does it take for an order to arrive?
This depends on the product ordered. Most of our items are crafted/manufactured on demand.
It typically takes about 2-3 business days from your order date to get your item manufactured and ready to be shipped.
Please have a look at Shipping Page for more details.
     
What payment options do you offer?
We currently accept payments made via the following methods:
Visa
Mastercard
American Express
PayPal
AfterPay (available on Australia and NZ orders ONLY)
ZipPay (available on Australia and NZ orders ONLY)
LayBuy (available on Australia and NZ orders ONLY)
Sezzle (available on USA and Canada orders ONLY)
            
Can you feature my pet on your social media?
For your chance to be featured on our social media be sure to follow us on Instagram @dantes.pet.shop
and when posting photos featuring our products be sure to tag us and use the hashtag #dantespetshop. 
          
What do I do if I received the wrong item or my item is defective?
If this happens, we are truly sorry. Please email us at info@dantespetshop.com and tell us your order number and how we messed up.
We will take care of you covering all the costs of getting you the right item and we will send you a new one. We'll make sure to correct the issue ASAP!