Returns & Refunds Policy

Our Returns & Refunds Policy lasts 30 business days.
If 30 business days have gone by since the purchase date, unfortunately, we can’t offer you a refund or exchange.
     
Returns Process
1. Please email us at info@dantespetshop.com advising that you would like to return an item.
Please add your order number and reason for return in the email.
2. We will send you a Returns Form, fill it out and attach a copy of your receipt or proof of purchase.
3. Pack your return item(s), together with the Returns Form and receipt/proof of purchase and send your unused and unwashed items to:
  
Dante's Pet Shop
PO Box 330
Surry Hills
NSW, 2017
Australia
      
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
    
Refunds
To be eligible for a refund, your item(s) must be unused, unwashed and in the same condition that you received it.
To complete your refund, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed.
Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
    
Late or Missing Refunds
If you haven't received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won't include your original shipping costs).
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card.
3. If you have done these steps and still have not received your refund, please email us at info@dantespetshop.com.
    
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
    
Exchanges
We only replace items if they are defective or damaged. Please email us at info@dantespetshop.com.